Privacy Policy
Draft pilot policy. This document is a placeholder pending legal review and may change before or during the pilot.
This Privacy Policy explains what we collect when you use the Pilot Portal and the LLM gateway it provides access to (the "Service"), and how it is used.
1. What we collect
- Account data — the email address and password you register with (via Amazon Cognito), and the tenant/account identifier we associate with it.
- Usage metadata — token counts, model id, request timestamps, and the resulting cost per request. We do not log or store the content of your prompts or model responses.
- Billing data — your prepaid credit balance and transaction history. Card and other payment details are collected and processed entirely by Stripe on its own hosted checkout page; we never receive or store your card number.
2. How we use it
We use this data to operate the Service: authenticate you, meter and bill usage against your prepaid balance, enforce spend caps, respond to support requests, and detect abuse under the Acceptable Use Policy.
3. Third parties
We use Amazon Web Services (Cognito, DynamoDB, Lambda) to run the Service, Stripe to process payments, and Anthropic's models via Amazon Bedrock to serve requests. Each processes the data necessary to perform its function under its own privacy terms; we do not sell your data to any third party.
4. Data retention
Account and usage records are retained for as long as your account is active and for a reasonable period afterward for billing, support, and legal purposes. You may request deletion of your account by contacting us at contact@ecoino.my.
5. Your rights
Depending on where you are located, you may have rights to access, correct, or delete your personal data. Contact contact@ecoino.my to exercise these rights.
6. Changes
This policy may be updated. Continued use of the Service after an update constitutes acceptance of the updated policy.
7. Contact
Questions about this policy or your data: contact@ecoino.my.
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